Identifying a set of relevant input and output factors within a productivity model for educational services

The study aims to develop a comprehensive set of input and output factors for educational services. In the frame of the study, a set of input, throughput and output factors is presented. These factors were collected in a workshop with lecturers having a long-time experience in teaching, since the authors assume that they have a great amount of implicit knowledge about the productive delivery of educational services. So far, no further refinement on the different factors was conducted, thus an actual usage of the taxonomy is not possible. Hence, it is necessary, to find a comprehensive set of factors, which helps to operationalize the factors which consequently can be converted into an applicable productivity measurement model. Based on the workshop results, further details to a beforehand developed productivity model is added, which combines and classifies input and output factors. The advanced productivity model will allow classifying existing learning scenarios and enables scientists to derive appropriate measurement tools to measure the productivity of educational services. Based on the workshop findings an approach for an learning scorecard is presented.